Refund policy

At Parisa Noor, customer satisfaction is very important to us. We carefully inspect and package every order before dispatch to ensure it arrives in perfect condition. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Returns Within 7 Days of Delivery

We accept returns on eligible items within 7 calendar days of delivery.

To qualify for a return, your item must:

Be unused, unworn and in its original condition
Be returned in its original packaging with all accessories included
Show no signs of wear, perfume, makeup, damage or alteration
Be authorised by our customer support team before being returned

Returns requested after 7 days of delivery may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive faulty or damaged:

Earrings including Necklaces containing earrings
Hair accessories
Clearance or Final Sale items
Products marked as Non-Returnable

How to Request a Return

Before returning any item, you must contact our customer support team.

Please email:

📧 info@parisanoor.com

Please include:

Your full name
Your order number
The item(s) you wish to return
The reason for your return
Photographs if the item is faulty or damaged

Once your request has been reviewed, we will provide our UK returns instructions and return address.

Returns sent without prior authorisation may be refused.

Return Shipping Costs

Unless an item is faulty, damaged or supplied incorrectly:

Customers are responsible for all return shipping costs.
We strongly recommend using a tracked postal service, as Parisa Noor cannot accept responsibility for returns lost or damaged during transit.
Original shipping charges are non-refundable.

If your item is confirmed to be faulty or we have made an error with your order, we will cover the reasonable return postage costs.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the outcome of your return.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 5–7 working days after inspection.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original delivery charges are only refunded where the item is faulty or incorrectly supplied.